Insignia provides live technical support. Insignia’s Technical Support Team (ITST) is always available during regular office hours (6:00 AM to 6:00 PM MST). Emails received during regular office hours are returned within 2 hours. Calls are normally returned within 1 hour.
If you have an issue or question, please try the following steps:
Note: The support email is monitored at all times (including holidays and after hours) and is the most reliable way to contact Insignia Technical Support.
In the event that the Insignia Technical Support Team (ITST) cannot help you resolve your issue by phone or email, an Online Meeting may need to be initiated to allow staff to view your computer remotely. The ITST will work on your issue and test the solution. After a solution is successfully verified by the ITS, you will be notified by email or phone. Once you are satisfied with the solution, you can change the case status to ‘Closed’. After a case is closed, you will receive an automated email notification for feedback on any issue that took more than 1 hour to resolve.
Insignia also provides context sensitive links to ShowMe videos and the User Manual for self-paced training useful for both existing and new staff.
Updates are provided once a year or on an as needed basis. Internally, Insignia releases updates multiple times a year, and once a year for general release. It is strongly recommended you update your system once a year. All updates are done by Insignia after coordinating with your organization’s primary contact. Release notes are available from within Insignia Library System by going to Help > Release Notes.